Tag Archives: social media

Follow the Leader

The BDO Local Government Social Media Survey 2015 has now gone live! Our annual survey is in its fourth year reinforcing  our position as thought leaders for social media usage across local government in the UK. This year we will be exploring the linkages between senior leadership buy-in and effective organisational uptake of social media, […]

I’m all a-Twitter, I’m all a-Twirl

BDO Local Gov will shortly be launching our annual survey of how local authorities use social media. Back by popular demand, the Local Government Social Media Survey 2014 is celebrating its third year by going global. This year we’ll be joining forces with our colleagues in New Zealand to find out what our two nations […]

PRESS RELEASE: Behavioural economics’ success achieved in pilot scheme for Kent Councils

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. We supported the Kent Customer Services Group to carry out a three month pilot, which used insights from behavioural economics to promote online services which […]


The BDO Local Government team are delighted to announce the launch of the 2013 Social Media survey, “Following the Trends”. The rise in internet access, popularity of smartphones and tablets and increased culture of internet shopping and has dramatically changed the ways that customers expect to receive services online. Our work in customer access has […]


The US is often ahead of the curve on technology matters and we’ve spotted a brilliant App that empowers citizens to self serve whilst simultaneously improving service delivery. The City of Boston has released an App which allows residents to report potholes automatically when driving around the city.  When the Street Bump App is activated, […]


Last week we released our video, “At Work in Highways“, starring our Highways Manager, Jon Fraser, clad in his tuxedo and singing his own pothole-centric version of Frank Sinatra’s My Way. Our first foray into using videos as communications devices in this way was inspired by Torfaen County Borough Council in Wales, who’s singing Elvis […]


Yesterday I had the opportunity to attend the London customer access social media group hosted by Royal Borough of Kensington and Chelsea where we presented on our forthcoming #litter2twitter survey. The group was made up of Heads of Service and customer access Managers from across London and I was impressed by their commitment in getting […]


  Today I am the bearer of two bits of good news. First, we’re closing our 2013 #Litter2Twitter survey today and we’ve had a brilliant turn out of results. Second, this means that we can stop pestering you on Twitter to fill out the survey and diversify our tweet content again! Here at BDO Local Gov […]


Today the brilliant 2013 BDO Local Government survey has gone live! We’re looking for all public sector, third sector and social enterprises who have any sort of opinion on social media to take part.  You don’t need to use social media every day or even like it!  With trends changing fast in the digital world […]


This week I’ve been working on our new piece of thought leadership.  We’re updating our social media research piece from last year and looking at how social media is evolving.  As a former Council press officer it’s been fascinating re-entering the world of local government communications teams from the point of view of a Consultant.  […]


Thoughts, reflections and ruminations from the BDOlocalgov team. We don't always agree with each other. We'd love to hear what you think.


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