Tag Archives: skills

PRESS RELEASE: Behavioural economics’ success achieved in pilot scheme for Kent Councils

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. We supported the Kent Customer Services Group to carry out a three month pilot, which used insights from behavioural economics to promote online services which […]

GUEST BLOG: REFLECTIONS ON #CLLRCAMP

I was pleased to be part of #cllrcamp on 12th January 2013.  It was a great opportunity to share knowledge and experience and explore the potential of social media in local government with fellow councillors.  About 100 of us gathered at Facebook HQ on a Saturday, representing pretty much the full English spectrum –most political […]

SKILLS TO PAY THE BILLS

This week Norfolk County Council announced that their Chief Executive, David White, will be standing aside in April 2013 to make space for a successor with the different skill sets needed to fulfil the Council’s corporate plan.  This change in the Council’s most senior management appears quite amicable and has been described by Mr White […]

I’LL TAKE CARE OF YOU

My mum once told me that the day (long ago, sorry mum!) she decided not to be a social worker any longer, was when a quirk in policy and process at her council meant that a highly distressed mother and vulnerable child clearly in need of help came through the door, and her main concern […]

ALL WHITE ON THE NIGHT

Last week I was lucky enough to spend an entire day shadowing the Assistant Chief Executive of Surrey County Council, the indomitable Susie Kemp. I could (and probably will) write a whole series of blogs based on the day, as the exposure I got to the huge spectrum of issues a senior local government officer […]

MY NAME IS PRINCE AND I AM FUNKY

This week, I have completed PRINCE2 training. Yes, I am finally a genuine part of the local government project management club. And it feels surprisingly good. PRINCE2 has become a rite of passage for anyone working on projects in the public sector (and especially local government). It is ubiquitous. A few years ago, at the […]

“OFF WITH THEIR HEADS!”

A discussion the team had this week ended up painting a dystopian vision for the future of local government. At one point we were discussing what would happen if you decapitated a chief executive. (You may wonder where I am going with this, but please hear me out.) A pretty similar prospect was raised on […]

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Highlighting abuse and safeguarding issues in psychological therapies. Campaigning for stronger regulation in counselling and psychotherapy.

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