Tag Archives: local councils

DON’T SHOOT THE ACCOUNTANT

Over the past few months I’ve been approached by a number of people with the same question.  “[insert your local authority] are desperate for social housing.  We’ve got the site / money / expertise to deliver it, but the authority can’t do it because it would be on their balance sheet. I’ve got a great […]

THE PRICE YOU PAY

Starbucks decided that Christmas started this week, Boots were playing Christmas songs when I went in at the weekend, and I sit here in Leeds today on a lovely sunny day noting that the Christmas lights are to be switched on this evening. So, if it’s Christmas, it must be time for another bonkers guide […]

ALL THIS AGGRAVATION AINT SATISFACTIONING ME

Working closely with local government as I do, I had to come to terms a long time ago with the acute (and sometimes frustrating) impact that public opinion can have on policy making. The big areas of responsibility for local authorities are those which can spark the most emotional and personal community responses – schools, […]

TURN AND FACE THE CHANGES

We are excited to be working over the next few months with three districts in the South East to develop and pilot some behaviour change interventions to encourage customers to access and receive council tax services online. The main idea is to understand the behaviour which drives customers to currently either come into the town […]

SURPRISE, SURPRISE

Did you see the ‘Dispatches’ programme on Channel 4 last night? It was a quite astonishingly lazy, largely regurgitated, one-sided romp through the results of yet more Freedom of Information requests on Council spending. The title ‘How Councils waste your (or was it ‘our’) money’ should give you a clue that this wasn’t some critical […]

IT’S ONLY WORDS, AND WORDS ARE ALL I HAVE

There are very few days of my working life when I don’t find myself in the middle of a conversation far too similar to this Thick Of It sketch about the ‘quiet bat people’. This very week, a Head of Service asked that I changed some innocent wording in a report because he felt some […]

TALK TO ME, TELL ME YOUR NAME

“there was more publicity on digital switchover to make sure the nation did not lose any episodes of Coronation Street than for the changes to welfare reform” As I read through the (excellent) select committee report on the impact on local authorities of the implementation of the welfare reforms last night, it was the above […]

BILLS, BILLS, BILLS

Today the Communities and Local Government Select Committee has published a report on the implementation of welfare reform by local authorities. The committee received 52 written evidence submissions, held three oral evidence sessions and has produced 31 conclusions and recommendations. You can read the full report here but in the meantime here’s our summary of […]

GUEST BLOG: HIGHWAYS MY WAY

Last week we released our video, “At Work in Highways“, starring our Highways Manager, Jon Fraser, clad in his tuxedo and singing his own pothole-centric version of Frank Sinatra’s My Way. Our first foray into using videos as communications devices in this way was inspired by Torfaen County Borough Council in Wales, who’s singing Elvis […]

STREETS OF LONDON

Yesterday I had the opportunity to attend the London customer access social media group hosted by Royal Borough of Kensington and Chelsea where we presented on our forthcoming #litter2twitter survey. The group was made up of Heads of Service and customer access Managers from across London and I was impressed by their commitment in getting […]

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