Tag Archives: knowledge sharing

MEETING PEOPLE IS EASY

At BDO we know that user involvement is a key part of any commissioning process or service redesign.  Nonetheless I recently had a unique experience working with patients as part of a review of an integrated care programme.  This engagement was particularly challenging as many of the patients were frail, elderly or had complex health […]

IT’S BEGINNING TO LOOK A LOT LIKE CHRISTMAS

2014: a year of increasing polarisation across local government? Local government is already a diverse collection of Councils of different size, locality and financial standing, but in 2014 I think this diversity will intensify. As ongoing service reviews continue to reshape council structures, alternative providers and delivery models will expand into new service areas. Given […]

IT’S ONLY WORDS, AND WORDS ARE ALL I HAVE

There are very few days of my working life when I don’t find myself in the middle of a conversation far too similar to this Thick Of It sketch about the ‘quiet bat people’. This very week, a Head of Service asked that I changed some innocent wording in a report because he felt some […]

HIT THE ROAD JACK

The US is often ahead of the curve on technology matters and we’ve spotted a brilliant App that empowers citizens to self serve whilst simultaneously improving service delivery. The City of Boston has released an App which allows residents to report potholes automatically when driving around the city.  When the Street Bump App is activated, […]

GUEST BLOG: HIGHWAYS MY WAY

Last week we released our video, “At Work in Highways“, starring our Highways Manager, Jon Fraser, clad in his tuxedo and singing his own pothole-centric version of Frank Sinatra’s My Way. Our first foray into using videos as communications devices in this way was inspired by Torfaen County Borough Council in Wales, who’s singing Elvis […]

DON’T LEAVE ME HANGING ON THE TELEPHONE

This week I’ve been working on our new piece of thought leadership.  We’re updating our social media research piece from last year and looking at how social media is evolving.  As a former Council press officer it’s been fascinating re-entering the world of local government communications teams from the point of view of a Consultant.  […]

GUEST BLOG: REFLECTIONS ON #CLLRCAMP

I was pleased to be part of #cllrcamp on 12th January 2013.  It was a great opportunity to share knowledge and experience and explore the potential of social media in local government with fellow councillors.  About 100 of us gathered at Facebook HQ on a Saturday, representing pretty much the full English spectrum –most political […]

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