Tag Archives: best practice

MEETING PEOPLE IS EASY

At BDO we know that user involvement is a key part of any commissioning process or service redesign.  Nonetheless I recently had a unique experience working with patients as part of a review of an integrated care programme.  This engagement was particularly challenging as many of the patients were frail, elderly or had complex health […]

SCHOOLS OUT FOR SUMMER

The educational landscape in England is seeing its greatest period of change in a generation, which is having a profound effect on the relationship between schools and local authorities. The BDO local government team is passionate about supporting councils to embrace and adapt to this new landscape.  In order to provide cutting edge intelligence on […]

PRESS RELEASE: Behavioural economics’ success achieved in pilot scheme for Kent Councils

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. We supported the Kent Customer Services Group to carry out a three month pilot, which used insights from behavioural economics to promote online services which […]

ALL THIS AGGRAVATION AINT SATISFACTIONING ME

Working closely with local government as I do, I had to come to terms a long time ago with the acute (and sometimes frustrating) impact that public opinion can have on policy making. The big areas of responsibility for local authorities are those which can spark the most emotional and personal community responses – schools, […]

IT’S ONLY WORDS, AND WORDS ARE ALL I HAVE

There are very few days of my working life when I don’t find myself in the middle of a conversation far too similar to this Thick Of It sketch about the ‘quiet bat people’. This very week, a Head of Service asked that I changed some innocent wording in a report because he felt some […]

HIT THE ROAD JACK

The US is often ahead of the curve on technology matters and we’ve spotted a brilliant App that empowers citizens to self serve whilst simultaneously improving service delivery. The City of Boston has released an App which allows residents to report potholes automatically when driving around the city.  When the Street Bump App is activated, […]

GUEST BLOG: HIGHWAYS MY WAY

Last week we released our video, “At Work in Highways“, starring our Highways Manager, Jon Fraser, clad in his tuxedo and singing his own pothole-centric version of Frank Sinatra’s My Way. Our first foray into using videos as communications devices in this way was inspired by Torfaen County Borough Council in Wales, who’s singing Elvis […]

DON’T LEAVE ME HANGING ON THE TELEPHONE

This week I’ve been working on our new piece of thought leadership.  We’re updating our social media research piece from last year and looking at how social media is evolving.  As a former Council press officer it’s been fascinating re-entering the world of local government communications teams from the point of view of a Consultant.  […]

GUEST BLOG: REFLECTIONS ON #CLLRCAMP

I was pleased to be part of #cllrcamp on 12th January 2013.  It was a great opportunity to share knowledge and experience and explore the potential of social media in local government with fellow councillors.  About 100 of us gathered at Facebook HQ on a Saturday, representing pretty much the full English spectrum –most political […]

SO, SO YOU THINK YOU CAN TELL, HEAVEN FROM HELL?

Yesterday I spent some time thinking about the projects that I worked on back in the days when we were still getting excited about Gershon efficiency, and the idea of 30% budget reductions across the board would still have been a hilarious joke in the mineral water stocked meeting room. It struck me that on […]

bdolocalgov

Thoughts, reflections and ruminations from the BDOlocalgov team. We don't always agree with each other. We'd love to hear what you think.

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An International company that offers private antique art sales to clients around the globe.

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Mainly eating and drinking my way through London. Sometimes spontaneously. Sometimes with a spreadsheet of options mapped to occasion, season, acquaintance and mood.

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A blog about work (#localgov), learning, family, friends, Shropshire, cake and things that are going on at Bentham Towers HQ.

Jon King

Musings from the world of public sector transformation - my views alone

Comms Creatives: social media training for corporate comms professionals

Online courses that make you confident, creative and fearless,

Unsafe Spaces

Highlighting abuse and safeguarding issues in psychological therapies. Campaigning for stronger regulation in counselling and psychotherapy.

a day without OJ - A comms, digital & PR blog by Ross Wigham

"A day without orange juice is a helluva long day."

Stuart Mackintosh

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A blog looking sideways at life in local government