Tag Archives: behaviour change

GOTTA SERVE SOMEBODY

At BDO we’re passionate about working with councils to help them deliver great customer service. So we were delighted to attend the launch of a new report from the Institute of Customer Service, ‘Citizens and Customers: Further building the case for customer service in the public sector’, earlier this week. The report raised some interesting […]

PRESS RELEASE: Behavioural economics’ success achieved in pilot scheme for Kent Councils

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. We supported the Kent Customer Services Group to carry out a three month pilot, which used insights from behavioural economics to promote online services which […]

TURN AND FACE THE CHANGES

We are excited to be working over the next few months with three districts in the South East to develop and pilot some behaviour change interventions to encourage customers to access and receive council tax services online. The main idea is to understand the behaviour which drives customers to currently either come into the town […]

HIT THE ROAD JACK

The US is often ahead of the curve on technology matters and we’ve spotted a brilliant App that empowers citizens to self serve whilst simultaneously improving service delivery. The City of Boston has released an App which allows residents to report potholes automatically when driving around the city.  When the Street Bump App is activated, […]

GUEST BLOG: HIGHWAYS MY WAY

Last week we released our video, “At Work in Highways“, starring our Highways Manager, Jon Fraser, clad in his tuxedo and singing his own pothole-centric version of Frank Sinatra’s My Way. Our first foray into using videos as communications devices in this way was inspired by Torfaen County Borough Council in Wales, who’s singing Elvis […]

DON’T LEAVE ME HANGING ON THE TELEPHONE

This week I’ve been working on our new piece of thought leadership.  We’re updating our social media research piece from last year and looking at how social media is evolving.  As a former Council press officer it’s been fascinating re-entering the world of local government communications teams from the point of view of a Consultant.  […]

RESOLUTION TIME

As everyone is frantically planning their new year’s resolutions, I thought I’d take the opportunity to celebrate how many brilliant online community networking organisations there are across the UK.  If you’re at a loss and are looking for some (perhaps slightly London centric) ways to increase your participation in the big society next year, have […]

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