When 50% of Adult Social Care Directors suggest current delivery models will lead to service shortages and financial difficulty, then the sector is clearly ripe for change. Couple this with the fact that the population aged 85 or above is set to double over the next 20 years, and the scale of the challenge is […]

Local government commissioners and procurement professionals have had to adhere to the Social Value Act since it came into force in January 2013. The BDO Local Gov and Not for Profit team are researching the impact of the Act to see what changes have occurred and whether we can start to measure any benefits. Please take a few […]

The BDO Local Government Social Media Survey 2014 is now live! Our annual survey is now in its third year and is fast becoming the benchmark for social media usage across local government in the UK. This year we’ve teamed up with our colleagues at BDO New Zealand to identify best practice both at home and […]

BDO Local Gov will shortly be launching our annual survey of how local authorities use social media. Back by popular demand, the Local Government Social Media Survey 2014 is celebrating its third year by going global. This year we’ll be joining forces with our colleagues in New Zealand to find out what our two nations […]

At BDO we know that user involvement is a key part of any commissioning process or service redesign.  Nonetheless I recently had a unique experience working with patients as part of a review of an integrated care programme.  This engagement was particularly challenging as many of the patients were frail, elderly or had complex health […]

Having been an intern in BDO Management Consulting for just a week, I was given the opportunity to attend my first event alongside two members of the Government Services team. The focus of The Whitehall & Industry Group (WIG) event was a scheme by London Ventures called ‘Innovation in Delivery Series: Improving Public Services’. The […]

The educational landscape in England is seeing its greatest period of change in a generation, which is having a profound effect on the relationship between schools and local authorities. The BDO local government team is passionate about supporting councils to embrace and adapt to this new landscape.  In order to provide cutting edge intelligence on […]

At BDO we’re passionate about working with councils to help them deliver great customer service. So we were delighted to attend the launch of a new report from the Institute of Customer Service, ‘Citizens and Customers: Further building the case for customer service in the public sector’, earlier this week. The report raised some interesting […]

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. We supported the Kent Customer Services Group to carry out a three month pilot, which used insights from behavioural economics to promote online services which […]

The Institute of Public Policy Research (IPPR) published its Condition of Britain report last week. Whilst benefit reforms proposed by the Labour Party as a result of the review have grabbed the media’s attention, it’s the section on ‘persistent centralisation of power and responsibility’ that has piqued our interest. What is the state of financial […]

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