Category demand management

GOTTA SERVE SOMEBODY

At BDO we’re passionate about working with councils to help them deliver great customer service. So we were delighted to attend the launch of a new report from the Institute of Customer Service, ‘Citizens and Customers: Further building the case for customer service in the public sector’, earlier this week. The report raised some interesting […]

PRESS RELEASE: Behavioural economics’ success achieved in pilot scheme for Kent Councils

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. We supported the Kent Customer Services Group to carry out a three month pilot, which used insights from behavioural economics to promote online services which […]

The Sharing Song

At BDO we’re passionate about the potential for integrated services to improve quality and make savings. Yesterday we attended a dialogue session on the future of sharing outcomes, budgets and risks, hosted by the New Local Government Network (NLGN), the CBI, and Pinnacle PSG. We’ve blogged previously on the barriers to integrating services at a […]

Go EAST

The Behavioural Insights Team (BIT) are encouraging policy-makers to shun the Pet Shop Boys’ advice…and go EAST not West.  In their new report – EAST: Four simple ways to apply behavioural insights – the former Cabinet Office unit apply behavioural lessons to overcome policy problems.  When developing policy, applying the principles that BIT recommend has […]

CHRISTMAS IS COMING

Here in the BDO Local Gov offices we are getting excited for Christmas and what better way is there to spread the Christmas joy, than to think about what the future of local government holds in 2014? Based on this exciting premise, we will be releasing a series of micro blogs over the coming weeks […]

bdolocalgov

Thoughts, reflections and ruminations from the BDOlocalgov team. We don't always agree with each other. We'd love to hear what you think.

Jigsaw

Part of the Public Health Family

silkroadcollector.me

An International company that offers private antique art sales to clients around the globe.

Parenting And Stuff

Not a "how to be a great parent" blog

Government Digital Service

Putting the public first in delivering digital public services

ShropGrad

Welcome to Shropshire Council's Graduate blog!

Random thoughts from a human being

The only thing I've consistently said is that I'm inconsistent.

withavoiceofsinging

A blog about all things musical, and a little more besides...

sethsnap

Photographs from my world.

Bucket List Publications

Indulge- Travel, Adventure, & New Experiences

katemeout

Mainly eating and drinking my way through London. Sometimes spontaneously. Sometimes with a spreadsheet of options mapped to occasion, season, acquaintance and mood.

benthamtowers

A blog about work (#localgov), learning, family, friends, Shropshire, cake and things that are going on at Bentham Towers HQ.

Jon King

Musings from the world of public sector transformation - my views alone

Hel Reynolds - creative comms and marketing training

Think like a creative, plan like a strategist

Unsafe Spaces

Highlighting abuse and safeguarding issues in psychological therapies. Campaigning for stronger regulation in counselling and psychotherapy.

a day without OJ - A comms, digital & PR blog by Ross Wigham

"A day without orange juice is a helluva long day."

Stuart Mackintosh

Communications / PR / Marketing / Journalism / Family

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