Category customer access

I’m all a-Twitter, I’m all a-Twirl

BDO Local Gov will shortly be launching our annual survey of how local authorities use social media. Back by popular demand, the Local Government Social Media Survey 2014 is celebrating its third year by going global. This year we’ll be joining forces with our colleagues in New Zealand to find out what our two nations […]

GOTTA SERVE SOMEBODY

At BDO we’re passionate about working with councils to help them deliver great customer service. So we were delighted to attend the launch of a new report from the Institute of Customer Service, ‘Citizens and Customers: Further building the case for customer service in the public sector’, earlier this week. The report raised some interesting […]

PRESS RELEASE: Behavioural economics’ success achieved in pilot scheme for Kent Councils

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. We supported the Kent Customer Services Group to carry out a three month pilot, which used insights from behavioural economics to promote online services which […]

Go EAST

The Behavioural Insights Team (BIT) are encouraging policy-makers to shun the Pet Shop Boys’ advice…and go EAST not West.  In their new report – EAST: Four simple ways to apply behavioural insights – the former Cabinet Office unit apply behavioural lessons to overcome policy problems.  When developing policy, applying the principles that BIT recommend has […]

Health and Happiness

While on my commute home recently, I was fascinated to learn of a new social movement on the rise: the Quantified Self (QS). Originally from California, it’s also known as ‘life-logging’ – a trend where individuals collect and analyse data about their physical or mental state using mobile technology. In contrast to those who worry […]

LET YOUR MIND GO, LET YOURSELF BE FREE

The BDO 2013 social media survey demonstrates the popularity of social media policies within local authorities.  As many as 70% of our survey respondents report that their authority has put in place “standards/guidelines for using social media for corporate use”. Social media policies are primarily designed to support internal council staff to ensure their online […]

TURN AND FACE THE CHANGES

We are excited to be working over the next few months with three districts in the South East to develop and pilot some behaviour change interventions to encourage customers to access and receive council tax services online. The main idea is to understand the behaviour which drives customers to currently either come into the town […]

bdolocalgov

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