Category behaviour change

DON’T LEAVE ME HANGING ON THE TELEPHONE

This week I’ve been working on our new piece of thought leadership.  We’re updating our social media research piece from last year and looking at how social media is evolving.  As a former Council press officer it’s been fascinating re-entering the world of local government communications teams from the point of view of a Consultant.  […]

RESOLUTION TIME

As everyone is frantically planning their new year’s resolutions, I thought I’d take the opportunity to celebrate how many brilliant online community networking organisations there are across the UK.  If you’re at a loss and are looking for some (perhaps slightly London centric) ways to increase your participation in the big society next year, have […]

BDOLocalGov’s response to NLGN’s “Commissioning Dialogues” report launch

Last night we tweeted our way through NLGN’s report launch “Commissioning Dialogues” by Adrain Harvey with Claire Mansfield and George McFarlane. The report examines the growing trend of commissioning and argues that dialogues between Local Authorities and their partners in the third and private sectors need to be improved for a more successful commissioning future. […]

STAND UP FOR YOUR (COMMUNITY) RIGHTS

The Community Rights programme empowers local communities to take on a direct stake in their local environment.  Local organisations can bid to win contracts to provide public services; take over ownership of local assets; commission much needed local buildings and influence future development by setting up a neighbourhood plan.  By putting local people into the […]

CALL ME, MAYBE (NOT)?

Customer access and channel shift are both areas of focus for authorities at the moment, as they seek to take advantage of the rare opportunity to save money and also, in many cases, improve the customer experience. We’ve been thinking today about how authorities can publicise and promote the work they are doing around improving […]

LET IT SNOW

As British Summer Time comes to an official end (despite reaching its unofficial end in around the third week of July), and colder weather starts to bite, local authorities across the country will be preparing to put their cold weather plans into action. All of us who work in and around local government know just […]

IT’S AS EASY AS 1,2,3…

One of the highlights of last week’s SOLACE conference for me was listening to Matthew Taylor from the RSA. Apart from the fact that he is one of those people that you could listen to for hours because of his conversational style and quick wit, he had a really refreshing perspective on the role of […]

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Highlighting abuse and safeguarding issues in psychological therapies. Campaigning for stronger regulation in counselling and psychotherapy.

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