Category behaviour change

AGAINST ALL ODDS

When 50% of Adult Social Care Directors suggest current delivery models will lead to service shortages and financial difficulty, then the sector is clearly ripe for change. Couple this with the fact that the population aged 85 or above is set to double over the next 20 years, and the scale of the challenge is […]

GOTTA SERVE SOMEBODY

At BDO we’re passionate about working with councils to help them deliver great customer service. So we were delighted to attend the launch of a new report from the Institute of Customer Service, ‘Citizens and Customers: Further building the case for customer service in the public sector’, earlier this week. The report raised some interesting […]

PRESS RELEASE: Behavioural economics’ success achieved in pilot scheme for Kent Councils

The BDO Local Gov team recently carried out a successful behaviour change pilot with three councils in Kent using “nudge” techniques to influence customer behaviour and manage demand for council tax services. We supported the Kent Customer Services Group to carry out a three month pilot, which used insights from behavioural economics to promote online services which […]

Go EAST

The Behavioural Insights Team (BIT) are encouraging policy-makers to shun the Pet Shop Boys’ advice…and go EAST not West.  In their new report – EAST: Four simple ways to apply behavioural insights – the former Cabinet Office unit apply behavioural lessons to overcome policy problems.  When developing policy, applying the principles that BIT recommend has […]

TURN AND FACE THE CHANGES

We are excited to be working over the next few months with three districts in the South East to develop and pilot some behaviour change interventions to encourage customers to access and receive council tax services online. The main idea is to understand the behaviour which drives customers to currently either come into the town […]

WHATEVER YOU WANT

You may have noticed that we’ve recently released the results of the BDO 2013 Social Media survey and have published a jazzy infographic filled report with some top tips for councils to get the most out of their social media presence.  Social media is a pretty exciting area to be working in right now because […]

GUEST BLOG: VALUE OF CURIOSITY IN LEADERSHIP

What…how can we run an event on this topic? Was my first reaction when I found out that we were to organise an event on ‘The Value of Curiosity in Leadership’. BDO Healthcare Advisory and The Centre for Health Enterprise are running a series of seminars this year to provide a platform for continuing debate […]

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